What Customers Really Want From a Pie Shop
People do not walk into a pie shop looking only for pie. They come in hungry, certainly, but hunger is only part of the transaction. What they are really buying is confidence. They want to believe the crust will shatter the right way, the filling will taste of actual fruit or properly cooked meat, and the person behind the counter will care whether they come back next week. That sounds simple until you spend time in food retail and see how often businesses